Unfortunately, we cannot accommodate exchanges at this time. If you have found another product on our site that you would prefer over your original purchase, please return your original order and place your new order separately. We will notify you once your return is processed and you are refunded. Please be aware that The Be Sweet Company does not cover the cost of return postage.
If there is a problem with your order we will gladly accept returns of non-edible unopened products within 30 days of receipt, with the following terms and conditions:
· We cannot accept returns of bulk candy, personalized products or custom orders.
· For simple health reasons we cannot accept any candy for a refund, unless it had been damaged in transit. We thank you in advance for understanding this policy.
· However, we do recognize that there are exceptions to every rule and certain situations may arise where a refund is reasonable. We do want our customers to be completely satisfied. If you have a question regarding a return, please give us a call at +353 86 3264367 to see how we can help you.
· All non-edible unopened returns require authorization by one of our Customer Service representatives. Unauthorized returns will be refused. All order discrepancy claims must be made within the 30 days of delivery of goods.
· To gain authorization for a return, please call us at +353 86 3264367 or email us at firstname.lastname@example.org.
· Apparel must have the original tags still attached and in unworn condition.
· Please indicate the product name, item number and reason for your return. Please note, original order shipping costs are not refundable or transferable.
· Please send the return package to us at the address below:
The Be Sweet Company
Unit K23, Drinan Enterprise Centre, Swords Enterprise Park
Feltrim Road, Swords
Co. Dublin, Ireland
· Customers are responsible for the shipping costs on all returns. Please use a responsible carrier for your return, one that can provide you with a tracking number. The Be Sweet Company is not responsible for lost or damaged return shipments.
· Proof of purchase (order confirmation, packing slip or receipt) is required for reimbursement of the full purchase, minus shipping.
· We will refund the product purchase amount in the manner in which you paid.
· Please allow a minimum of 21 days to receive and process your refund.
· Please note that The Be Sweet Company is not responsible for: gift products and / or items delivered to incorrect addresses, due to the sender providing incorrect addresses. Product quality problems and / or damages caused by improper handling by the recipient.
ADDRESS CORRECTIONS and DELIVERY ISSUES
· Customers will be charged 10 euros for delivery intercepts and / or address corrections, which reflect DHL charges. To avoid these types of situations, please make sure that you double check the address you enter during checkout, to ensure it is correct. If you change your mind about an order that has already been shipped, you will be required to pay the intercept fee in order to be refunded. If you simply refuse the shipment and it is sent back to our warehouse, you will not be refunded for your order.
· If your package was sent back to us from DHL, we will investigate the reason with DHL and possibly refund for the product costs minus a 20% restocking fee. This will be practiced on a case-by-case basis, and we appreciate your understanding.